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Impact of situation in Ukraine


3 MARCH 2022

Worldline is closely following the crisis in Ukraine to ensure proper continuity of operations for our customers. Our business teams are fully mobilised and, with the highest standards of the latest security technologies already implemented, we remain extra-vigilant to make sure all our customers are well protected, as we always do.

Measures and consequences

International financial sanctions against Russian banks related to the crisis in Ukraine start to impact businesses across Europe. The Central Bank in Russia has forbidden any funds transfer from Russian banks to a list of European banks. The measures took effect as of midday March 2nd in Russia. In addition, Mastercard and Visa have announced that they will suspend their network services in Russia, meaning that Mastercard and Visa cards issued by Russian banks will no longer be supported by the Mastercard, Visa and American Express networks, and any Mastercard or Visa cards issued outside of Russia will not work at Russian merchants or ATMs. Further, Worldline is itself required to implement restrictions on banks and other financial institutions following sanctions imposed by the EU, US, UK and other countries.

Under these geopolitical payments’ market conditions beyond the reasonable control, Worldline can no longer guarantee that it or its financial service providers will be able to continue to provide payment processing, clearing collecting and settlement services in relation to transactions made with cards or alternative payment means issued in Russia or made in Russian Ruble (RUB) and Belarusian Ruble (BYN). Therefore, in this force majeure situation, and in order to limit the financial losses for you and Worldline, Worldline is forced to suspend the services under the agreement between Worldline and you as they relate to transactions made in Russian and Belarusian Ruble effective immediately and until further notice.

What does this mean?

Until further notice, transactions made with payment means issued in Russia or made in Russian Ruble (RUB) and Belarusian Ruble (BYN) cannot be processed anymore and are therefore rejected.

We ask you to stay vigilant and notify us, in case you notice any significant changes in transaction flows that may be due to these restrictions.

We continue to follow the situation very closely and will ensure to keep you informed as needed. Please contact our local Customer Service via +46 (0)10 10 66 000 or support.nordics@worldline.com if you have any questions.

Best regards,